Privacy Policy
We respect your privacy. This policy explains what we collect, why we collect it, and how we protect it.
Scope and Applicability (Canada)
This Privacy Policy applies to SuperCluba Lawn Care’s website and services provided to individuals in Canada. We adhere to the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial laws (e.g., Alberta PIPA, BC PIPA, Quebec Law 25).
“Personal information” means information about an identifiable individual. We process it only for appropriate purposes and with suitable safeguards.
Information We Collect
- Contact information (name, email, phone).
- Service details (address, lawn size, preferences).
- Usage data (pages visited, device/browser info).
- Transaction and scheduling details (appointment time, estimates, invoices).
- Communications you send us (support tickets, requests, feedback).
How We Use Information
- Provide and schedule lawn services.
- Communicate quotes, updates, and support.
- Improve site performance and service quality.
- Detect, prevent, and address security or technical issues.
- Comply with legal and regulatory obligations where applicable.
Legal Grounds and Consent
We collect, use, or disclose personal information with your knowledge and consent, except where inappropriate or permitted by law. By requesting a quote, creating an account, or using our services, you consent to the related processing. You can withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Sharing
We do not sell personal data. We may share necessary details with crew partners to fulfill your service, and with analytics providers under strict agreements.
- Service providers that assist with scheduling, payments, or customer support.
- Analytics and security vendors that help us maintain and improve the website.
- Authorities when required by law, regulation, subpoena, or court order.
International Transfers
Some service providers may process data outside your province or outside Canada. When we transfer personal information, we take steps to ensure it remains protected with contractual safeguards and reasonable security measures.
Retention
We retain personal information only as long as necessary to meet the purposes identified in this policy, to comply with legal obligations, or to resolve disputes. Typical retention periods:
- Account and service records: up to 7 years after your last service for tax and audit purposes.
- Support communications: 24 months from last interaction.
- Analytics data: 14–26 months, aggregated or anonymized where possible.
Security
We use reasonable administrative and technical measures to protect information. No method is 100% secure, but we continuously improve our safeguards.
- Encryption in transit (HTTPS) and role-based access controls.
- Least-privilege access and activity logging for critical operations.
- Vendor due diligence and contractual data protection commitments.
Cookies
We use cookies to remember preferences and analyze traffic. You can control cookies through your browser settings.
To adjust non-essential cookies on this site, use your browser tools or your cookie banner controls. If you previously dismissed the banner, you can reopen it here: Manage Cookies.
- Strictly necessary cookies: required for core site features.
- Performance and analytics cookies: help us understand usage to improve the experience.
Children’s Privacy
Our services are intended for adults and not directed to children under 13. If we learn we collected personal information from a child under 13 without verifiable consent, we will delete it.
Your Rights
You can request access, correction, or deletion of your data. Contact us at [email protected] or call +1 (438) 274-9031.
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to update inaccurate or incomplete information.
- Deletion: Request deletion where appropriate, subject to legal obligations.
- Consent withdrawal: Withdraw consent to certain processing activities.
- Complaint: You may contact the Office of the Privacy Commissioner of Canada if you believe your rights are not respected.
How to Contact the Privacy Commissioner
Office of the Privacy Commissioner of Canada (OPC): priv.gc.ca.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be highlighted on this page. Continued use of our services after updates constitutes acceptance of the revised policy.
Effective date: 08 December 2025